Terms of Service
The conditions for using the vitalman-id.com website and purchasing natural supplements for men from VitalMan Indonesia.
Agreement to These Terms
These Terms of Service define the conditions for using the vitalman-id.com website and purchasing products from VitalMan Indonesia. By accessing the site, browsing our product catalog, or placing an order, you agree to the terms outlined in this document.
The terms apply to all visitors and customers within our service area in Indonesia. If you do not agree with these terms, you should not use the website or place orders through it. We offer natural supplements for men, vitamins and minerals for men, and healthy lifestyle products through this platform, and these terms govern every interaction with that catalog.
Last updated: September 14, 2026. We encourage you to read this document in full before browsing or ordering. A summary of each section follows below, with a link to our contact page if you need clarification on any point.
Use of the Website
The VitalMan Indonesia website is provided as an informational and commercial platform for browsing and purchasing natural supplements for men. You agree to use the site for its intended purpose and not to attempt to disrupt its operation, access restricted areas, or use automated tools to scrape content without authorization.
Product descriptions, ingredient lists, and educational content are provided for customer information and may not be reproduced on other commercial websites without our written permission. This includes our guides on vitamins and minerals for men, our energy and endurance supplements catalog, and our healthy lifestyle tips — all of which are original editorial content maintained by our team.
We reserve the right to block access to users who violate these usage terms. Activities that may result in blocked access include, without limitation, bulk-ordering with fraudulent intent, scraping prices or images for resale on competing storefronts, submitting false reviews, or attempting to compromise checkout security. We may also restrict access during maintenance windows or catalog updates, and will communicate scheduled downtime in advance when feasible.
Product Information and Disclaimers
All product descriptions, ingredient lists, and serving size information on our site are provided based on data from our suppliers and product labels. Our natural capsules for strength and vitality and related vitamin supplements for men are dietary products intended to complement a balanced diet and a healthy lifestyle.
We do not make medical claims, and our products are not intended to diagnose, treat, cure, or prevent any health condition. Customers with specific dietary concerns or medical conditions should consult a qualified professional before using any supplement. This guidance applies equally to our popular products for men and to every item in our men's health support products catalog — the information we publish is educational, not a substitute for personal professional advice.
We are not liable for outcomes resulting from the misuse of our products or failure to follow serving instructions. Serving sizes printed on each label reflect the manufacturer's recommendation for healthy adults. exceeding the suggested daily serving, combining multiple supplements without reviewing their ingredient overlap, or substituting our products for prescribed nutrition are examples of misuse that fall outside the scope of our responsibility.
Orders and Payments
When you place an order on our website, you receive an order confirmation indicating that we have received your request. This confirmation does not constitute final acceptance of the order until we verify product availability and process payment.
We accept payment methods specified during the checkout process, which may include local bank transfer and cash on delivery for domestic orders in Indonesia. Pricing is listed in local currency, and we reserve the right to correct typographical errors in pricing or product descriptions discovered after an order is placed, in which case we will contact you before proceeding. If a listed price is materially lower than the intended retail price due to a catalog error, we will pause fulfillment and offer you the option to confirm at the corrected price or cancel without charge.
For orders containing energy and endurance supplements or multi-bottle bundles, availability is checked per item. If one bottle in a bundle is out of stock, we will contact you with options to ship partial orders, substitute equivalent products, or hold the order until all items are available. No payment is captured for unavailable items without your confirmation.
Shipping, Delivery, Returns
Shipping
We process and ship orders to addresses within Indonesia through our local courier partners. Delivery timelines are estimates based on standard shipping times for specific regions.
Timelines may vary due to factors outside our control, including weather conditions and courier operational delays. Once an order is dispatched, we provide tracking information where available.
Delivery Liability
We are not responsible for delays caused by the courier or for incorrect delivery addresses provided by the customer. Please verify your shipping address before confirming an order.
If a package is lost or damaged in transit, we will work with the courier to resolve the issue. Liability for transit events may be subject to the courier's own terms and compensation policies.
Returns and Refunds
Returns of supplement products are generally not accepted due to health and safety standards, unless the product arrives damaged, is incorrect, or is found to be defective upon opening.
If you receive a damaged or incorrect item, contact our support team within a reasonable period with your order number and a description of the issue. Approved refunds are processed through the original payment method used for the order.
Changes to These Terms
We may revise these Terms of Service at any time by posting an updated version on this page. Changes take effect immediately upon posting and apply to all subsequent use of the website and orders placed through it.
We encourage customers to review these terms periodically, especially before placing new orders. Continued use of the site after changes are posted constitutes acceptance of the revised terms. When we make material revisions — changes to payment methods, return conditions, or liability scope — we will update the "last updated" date above and note the scope of the change at the top of this page for at least thirty days.
If you have questions about these terms or about how a recent revision affects an existing order, contact us through the contact page on our website and our team will respond during working hours.
Contact Us With Questions About These Terms
If any section of this document needs clarification, or if you want to confirm how a specific term applies to your order, our support team is available during working hours. We can walk through product information disclaimers, shipping timelines, or return eligibility before you place an order.
Jl. Sudirman No. 45, Jakarta Pusat, DKI Jakarta 10210, Indonesia
Monday to Friday, 09:00 – 18:00
+62 21 5035 8200